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Information for Patients

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Selected Internet Resources for Patients
“A wise man should consider that health is the greatest of human blessings, and learn how by his own thought to derive benefit from his illnesses” –
Hippocrates, 460BC – 377BC

Please be aware that health information on the internet provides general advice and does not take into account your own individual circumstances. We hope that you will find the information helpful, but it does not replace your doctor, to whom you should refer if you have any concerns.

Always evaluate information found on the Internet
Tips for searching the Internet for medical information

Tutorial on evaluating health information – You need a Flash plug-in, version 6 or above, to view it. If you do not have Flash, you will be prompted to obtain a free download of the software before you start

Complaints, Consent and Decision Guides

bulletChoose and Book – “Choose and Book is a national electronic booking service which gives patients a choice of place, date and time for their first outpatient appointment in a hospital or clinic. Patients can choose their hospital or clinic, and then book their appointment to see a specialist with a member of the practice team at the GP surgery, or at home by telephone or over the internet at a time more convenient to them”

DOH consent guidance for patients and their clinicians

bulletMaking a Complaint – Details of the NHS complains procedure

bulletThe Patients Association
– The Patients Association is a charitable organisation providing patients with an opportunity to raise concerns and share experiences of healthcare


Disease, Conditions & Procedures

bulletBBC Medical Conditions Database – Provides summaries of illnesses and treatments and details of organisations that can provide medical help and support


bulletBehind the Headlines – Read the facts behind health news stories

bulletHealthtalkonline – Database of individual patient experiences. Patient interviews are conducted by the Oxford University research team. Visitors can read, hear and listen to what other patients have experienced/

bullet2Labtests Online UK

Aims to provide patients with a better understanding of clinical lab tests. The site has developed from a partnership between the Association of Clinical Biochemists and the American Association of Clinical Chemistry

bulletMap of Medicine Healthguides
bullet2Medical Tests and Exams
– “Comprehensive and reliable medical information on over 600 medical tests and exams that cover everything from an abdominal CT scan to X-rays, with an overview, the risks of the test, and what the results mean”


Provided by the U.S. National Library of Medicine


bulletMedlineplus Health Information in Multiple Languages

bulletPatient UK – A comprehensive directory of UK health sites, includes patient support organisations. Has information leaflets on health and disease, and drug information

Fitness to Drive

bulletAt a Glance Guide to the Current Medical Standards of Fitness to Drive
For information about fitness to drive

Health Education

bullet24 Languages Project

– Links to health education brochures in multiple languages


Local Services

Bedfordshire Social & Community Care, Kingsway Bedford MK42 9BG
Telephone 01234 345331

Benefits Agency
For North & Mid Bedfordshire – Wyvern House, 53-57 Bromham Road, Bedford
Telephone 01234 361500

Children’s Services
Bedfordshire Children’s Information Service – Provides information on childcare and early education

Disability Services
Administration Building
Twinwoods Health Resource Centre
Milton Road, Clapham, Bedfordshire
MK45 6AT
Telephone 01234 310513

Disability Information Service ( For North Bedfordshire)
1 The Howard Centre, Home Lane, Bedford
Telephone 01234 349988

Disability Resource Centre (For South Bedfordshire)
Poynters Road, Dunstable
Telephone 01582 470900


Find Your Nearest Health Professional

bulletFind a Chiropodist


bulletFind a Dentist

bulletFind an Environmental Health Officer

bulletFind Health Services in Your Area

Housing Benefit
Bedford Borough Council Town Hall Bedford
Telephone 01234 221797
Mid Bedfordshire District Council The Limes 12 Dunstable Street Ampthill
Telephone 01525 402051

Bedfordshire Housing Aid Centre 68 Tavistock Street Bedford
Telephone01234 328488

Health in the News

bulletBehind the Headlines – Facts behind recent health news

NHS & DOH Publications

bulletHealth and Social Care Topics from the Department of Health

bullet 2NHS Costs and Exemptions

Social Care

bulletCitizens Advice Bureau
– Provides advice on consumer issues including benefits and tax credits, health and community care, legal issues and housing

bulletEmergency Multilingual Phrasebook – “produced and updated by the British Red Cross Society with advice and funding from the Department of Health and endorsed by the British Association for Emergency Medicine (BAEM) is translated into 36 languages. It covers the most common medical questions and terms to help first contact staff communicate with patients who do not speak English and make an initial assessment while an interpreter is contacted”

bulletHARP – A web resource for health professionals & volunteers working with asylum seekers and refugees. Has links to key agencies and to health and social resources

bulletMultikulti – Provides accurately translated information in the following areas of welfare law – debt, employment, health, housing, immigration and welfare benefits. Information on this site applies to England


bulletA – Z Linked List of Patient Support Groups

bulletContact a Family Directory – Directory of organisations offering support for families caring for children with a disability

bulletFamily Health Services Appeals Authority – Aims to ensure prompt fair resolutions of disputes within the NHS

bulletGuidestar – Comprehensive information about every charity in England

bulletPALS – NHS patient advice and liaison service


Telephone Advice

– A free confidential 24 hour help line. Children and young people can call the help line on
0800 1111 any time. There is a textphone service for deaf children on 0800 400 222

bulletNHS Direct – Telephone on 0845 4647 or Textphone (for the hard of hearing) 0845 606 4647.
24 hour help line providing advice on illnesses, and on health services in your area.


bulletGlossary of Health, Social Care and Information Technology

Transplants/ Organ Donation

bulletAddenbrooke’s Transplant Unit – Information & UK Guidelines for Living Donor Kidney Transplantation

bulletTransplant Support Network – “The Transplant Support Network (TSN) is the only nationwide network that supports patients, family and carers of all solid organ transplants and mechanical implants. As well as giving patients access to someone who has undergone the same transplantation process as them, it provides the same unique opportunity for the family and carers, who live through the many ups and downs before, during and after a transplant”

bulletU.K. Transplant – Registration site for U.K. organ donors. The only Special Health Authority within the NHS with a UK-wide remit, UKT aims too ensure that donated organs are matched and allocated in a fair and unbiased way

Victim Support

bulletBBC Victim Support Advice

bulletCriminal Injuries Compensation Authority – Pays compensation to eligible applicants who have been the victim of a violent crime

Waiting Times
Hospital Waiting Times



Page updated 20 July 2010

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